by Steve Beasant on 16 January, 2015
Liberal Democrat MP for Westmorland and Lonsdale Tim Farron has backed a campaign by the Citizens Advice calling a fair deal for prepay customers. Tim Farron has been told there are a number of Citizens Advice client’s in our area who have been affected by this issue.
According to estimates nearly one fifth of people are on prepayment tariffs. Despite paying on average £80 a year more than direct debit customers, energy prepayment meter users get a second class service including:
Citizens Advice evidence also reveals that 16 per cent of prepayment meter users are cut off over the winter: either because they cannot afford to buy more energy or because they are unable to top-up their meter.
Tim has joined Citizens Advice and consumers to demand a fairer deal for millions of energy prepayment meter users. Citizens Advice have called on energy companies to deliver:
A better price
Tim Farron said:
“People using this payment method too often face poor service, a lack of innovation and a lack of choice. Despite this second class service pre-payment meter users generally pay more for their energy than other customers on different payment methods. Many of these customers are amongst the poorest in our community. I am pleased to support the Citizens’ Advice campaign and call for fair play for those on pre pay.”Leave a comment